Spinskull Casino — Privacy Policy

Privacy policy overview

This Privacy Policy explains how Spinskull Casino (spinskullcasinoau.com) collects, uses, discloses, and protects information when you visit our website, register an account, play games, or contact our support team. It also sets out choices you can make about marketing and cookies.

Information we collect

We may collect information in several ways, including when you sign up, deposit, withdraw, participate in promotions, or interact with customer support.

• Account information: name, email address, date of birth, and account details you provide during registration.

• Identity and verification information: documents and verification data used to comply with our verification and risk checks.

• Payment and transaction information: payment method, deposit and withdrawal details, currency (AUD), transaction identifiers, and related billing information.

• Game and session data: game interactions, session identifiers, device information, game outcomes, and usage statistics.

• Technical and device data: IP address, browser type, operating system, device identifiers, approximate location derived from IP, and log data.

• Communications: messages you send to support, including the content of your requests.

• Marketing preferences: consent selections and preferences for receiving promotional communications.

How we use your information

We use collected information to operate and maintain Spinskull Casino and to provide a safe, fair, and reliable gambling experience.

• To provide services: create and manage accounts, enable access to games, and process wagers and account activity.

• To process payments: manage deposits and withdrawals, handle refunds where applicable, and prevent payment fraud.

• To support compliance: perform identity checks, conduct risk assessments, and address regulatory and licensing obligations associated with operating an online casino.

• For security and safety: detect and prevent cheating, fraud, money laundering attempts, unauthorised access, and other security incidents.

• To improve performance: analyse trends, measure site and game performance, and enhance user experience.

• To send communications: respond to requests, send important account notices, and provide customer support updates.

• For marketing: send promotions and offers when permitted by applicable law and when you have not opted out.

Cookies and similar technologies

We use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our services. You can control cookies through your browser settings, though some features may not function correctly if cookies are disabled.

Common cookie uses include:

• Essential cookies that are required for core site functionality and security.

• Preference cookies that remember selections such as language or saved settings.

• Analytics cookies that help us understand usage patterns and improve performance.

• Advertising and remarketing cookies (where applicable) used to measure campaign effectiveness and personalise content.

Sharing with third parties

We may share information with carefully selected third parties that help us operate Spinskull Casino, support our payment processing, deliver marketing, or protect against fraud and abuse. We share only what is necessary for the relevant service.

• Service providers: hosting, website analytics, customer support systems, fraud prevention, and security monitoring.

• Payment processors and financial partners: to facilitate deposits, withdrawals, and transaction management.

• Verification and compliance partners: to perform identity and risk checks where required.

• Marketing partners: for campaigns and communications where permitted and subject to your choices.

• Legal and regulatory requests: where required to comply with applicable laws, court orders, or lawful instructions.

We do not sell your personal information in exchange for money. If we use data for targeted advertising, we will apply appropriate controls and respect available opt-out mechanisms.

Data security

We implement technical and organisational safeguards designed to protect your information from unauthorised access, loss, misuse, and alteration. Measures may include encryption in transit, access controls, monitoring, and secure storage practices. No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain information only for as long as necessary to provide services, meet compliance requirements, resolve disputes, and enforce our policies. Retention periods vary based on the type of information, such as:

• Account and transaction records are kept for a period aligned with operational needs and compliance obligations.

• Verification records are stored for as long as required to complete checks and demonstrate compliance where applicable.

• Security and fraud records may be retained for longer where necessary to investigate incidents.

• Support communications are stored to maintain service continuity and address enquiries.

Player rights and choices

Depending on applicable law, you may have rights to access, correct, request deletion, or object to certain processing activities. You may also have rights to receive information in a commonly used format or withdraw consent where processing is based on consent.

To make a request, contact us using the details in the Contact section below. We may need to verify your identity before we respond to protect your account and privacy.

International data transfers

Your information may be processed on servers or by service providers located in other jurisdictions. Where international transfers occur, we take steps designed to ensure appropriate protection for personal information, such as contractual safeguards and security controls.

Children’s privacy

Spinskull Casino is intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact our support team immediately so we can investigate and take appropriate action.

Contacting the operator

If you have questions about this Privacy Policy, would like to exercise a privacy right, or need help with your account data, contact Spinskull Casino using our support channels on spinskullcasinoau.com. You may also reference the operator licence number GLH-529E298EBCE3A984 when contacting us.